Privacy Policy — jeebzz

1 Who We Are

1.1 jeebzz operates an online sports betting and live casino platform accessible at jeebzz.vip. For the purposes of this Privacy Policy, jeebzz acts as the data controller in respect of personal data collected from players and visitors to the Platform.

1.2 Our primary market is Bangladesh, and the Platform is designed and operated with Bangladeshi players in mind. All data processing activities described in this policy are carried out in connection with the operation of the jeebzz Platform and related customer support services.

1.3 If you have any questions about how jeebzz processes your personal data, or wish to exercise any of your data rights described in Section 9, you may contact our dedicated data support team at [email protected]. We aim to respond to all data-related queries within five Bangladesh Standard Time (BST, UTC+6) business days.

2 Data We Collect

2.1 jeebzz collects personal data from you in the following circumstances: when you register an account, when you make deposits or withdrawals, when you contact our support team, when you participate in promotions, and passively as you navigate the Platform. The categories of data we collect are set out in the table below.

2.2 jeebzz does not collect sensitive personal data such as racial or ethnic origin, religious beliefs, political opinions, or biometric data beyond what is strictly required for identity verification purposes (e.g., a photograph on a government-issued ID).

2.3 Where you choose not to provide certain personal data that is required to operate your account (for example, identity verification documents), jeebzz may be unable to process withdrawal requests or permit continued use of the Platform until the outstanding information is supplied.

3 How We Use Your Data

3.1 jeebzz uses the personal data it collects for the following purposes:

• Account Creation and Management: To register your account, verify your identity and age, maintain your account settings, and communicate important service notices to you.
• Transaction Processing: To process deposits and withdrawals through bKash, Nagad, and Rocket, to maintain accurate financial records, and to investigate and resolve any payment disputes.
• Platform Delivery: To provide access to sports betting markets, casino games, live dealer tables, and slot titles, and to personalise your experience on the Platform based on your preferences and history.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, money laundering, underage gambling, multi-accounting, and other prohibited conduct as described in our Terms & Conditions.
• Responsible Gaming: To monitor player behaviour for signs of problem gambling, to enforce self-exclusion requests, and to apply deposit limits and cooling-off periods requested by players.
• Customer Support: To respond to your enquiries, handle complaints, and maintain records of support interactions for quality assurance purposes.
• Legal Compliance: To comply with applicable legal and regulatory obligations, including financial record-keeping requirements and responses to lawful requests from competent authorities.
• Marketing (where consented): To send promotional offers, bonus notifications, and event announcements via email or SMS where you have expressly opted in to receive such communications.
• Platform Improvement: To analyse aggregate usage data, identify technical issues, and improve the functionality, design, and content of the jeebzz Platform.

3.2 jeebzz does not use personal data for automated decision-making that produces legal or similarly significant effects on players, except where such processing is required for fraud detection or responsible gaming interventions. Where automated processing results in an account restriction, you have the right to request human review of that decision.

4 Legal Basis for Processing

4.1 jeebzz processes personal data under the following legal bases depending on the purpose of the processing:

• Contractual Necessity: Processing required to fulfil our obligations to you as a registered player — including account management, transaction processing, and game delivery — is carried out on the basis that it is necessary for the performance of our agreement with you.
• Legal Obligation: Certain processing activities, including identity verification, transaction record retention, and responses to lawful authority requests, are required by applicable law and are carried out on that basis.
• Legitimate Interests: Processing carried out for fraud prevention, platform security, responsible gaming monitoring, and internal analytics is based on jeebzz's legitimate interest in operating a safe, fair, and commercially viable Platform, provided that interest does not override your fundamental privacy rights.
• Consent: Where jeebzz sends you direct marketing communications, it does so on the basis of your prior opt-in consent. You may withdraw that consent at any time as described in Section 11.

5 Data Sharing

5.1 jeebzz does not sell, rent, or trade your personal data to any third party for commercial purposes. Data is shared only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

• Payment Processors: Your financial data is shared with bKash, Nagad, and Rocket solely to process deposits and withdrawals. These providers operate under their own privacy policies and are responsible for their handling of your payment data.
• Game Providers: Where you play games supplied by third-party studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Ezugi, certain technical and game-session data may be processed by those providers as part of game delivery. These providers are bound by data processing agreements with jeebzz.
• Identity Verification Partners: To comply with age and identity verification requirements, jeebzz may share identity documents and related data with third-party Know Your Customer (KYC) service providers. All such providers are contractually bound to process data only for the specified verification purpose.
• IT and Infrastructure Providers: jeebzz uses cloud hosting, database, and security service providers to operate the Platform. These providers access personal data only as data processors acting under jeebzz's instructions and are subject to strict confidentiality obligations.
• Legal and Regulatory Authorities: jeebzz may disclose personal data to law enforcement agencies, financial intelligence units, or other competent authorities where required to do so by applicable law, court order, or in connection with the investigation of fraud, money laundering, or other serious criminal conduct.

5.2 Any third party that receives personal data from jeebzz is required to handle it in accordance with applicable data protection principles and is prohibited from using it for any purpose beyond that for which it was shared.

6 Data Retention

6.1 jeebzz retains personal data for only as long as it is necessary for the purposes described in this policy, or as required by applicable law. The following indicative retention periods apply:

6.2 When personal data is no longer required, jeebzz will securely delete or anonymise it in accordance with our internal data disposal procedures. Anonymised or aggregated data that cannot be used to identify an individual may be retained indefinitely for statistical and analytical purposes.

7 Cookies & Tracking Technologies

7.1 jeebzz uses cookies and similar technologies (such as local storage and session tokens) to operate and improve the Platform. The types of cookies we use are described below:

• Essential Cookies: Required for the Platform to function. These include session authentication cookies that keep you logged in and security tokens that protect against cross-site request forgery. These cookies cannot be disabled without affecting core Platform functionality.
• Preference Cookies: Used to remember your account preferences, such as your selected language and odds display format, so that you do not need to reconfigure these settings on each visit.
• Analytics Cookies: Used to collect aggregated, anonymised data about how players navigate the Platform — such as which pages are visited most frequently and where users encounter errors. This data is used solely to improve the Platform and does not identify individual users.

7.2 jeebzz does not use third-party advertising cookies, retargeting pixels, or social media tracking scripts. Your browsing behaviour on the jeebzz Platform is not shared with social networks or advertising platforms.

7.3 Most web browsers allow you to control cookies through browser settings. Blocking essential cookies will impair your ability to log in and use the Platform. Blocking preference and analytics cookies will not prevent you from using core functionality but may result in a less personalised experience.

8 Data Security

8.1 jeebzz implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and our servers.
• Encryption at rest for sensitive stored data, including identity documents and financial records.
• Role-based access controls limiting employee access to personal data to those with a genuine operational need.
• Regular security audits and vulnerability assessments of Platform infrastructure.
• Two-factor authentication options available to players for additional account protection.
• Automated monitoring systems designed to detect and alert on unusual access patterns or potential breaches.

8.2 In the event of a data breach that poses a risk to your rights and freedoms, jeebzz will take prompt remedial action and will notify affected players as soon as practicable, providing details of what occurred, what data was involved, and what steps have been taken in response.

8.3 While jeebzz takes all reasonable steps to protect your data, no internet-based service can guarantee absolute security. You are responsible for keeping your jeebzz login credentials confidential and for notifying us immediately at [email protected] if you suspect your account has been compromised.

9 Your Rights

9.1 As a jeebzz player, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team at [email protected] with the subject line "Data Rights Request".

• Right of Access: You may request a copy of the personal data jeebzz holds about you, along with information about how it is used. We will respond within 30 days of receiving a valid request.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to ask us to correct it. You may also update certain account details directly from your account settings.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected and where no overriding legal obligation requires us to retain it. Note that financial and identity data retained for legal compliance purposes cannot be deleted on request during the applicable retention period.
• Right to Restriction: You may ask jeebzz to restrict processing of your data in certain circumstances — for example, while the accuracy of data you have contested is being verified.
• Right to Data Portability: You may request a copy of the personal data you have provided to jeebzz in a structured, commonly used, machine-readable format where the processing is based on your consent or on a contract with you.
• Right to Object: You may object to processing of your data carried out on the basis of legitimate interests, including profiling for responsible gaming purposes. jeebzz will consider your objection and cease the processing unless it can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., direct marketing), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

9.2 jeebzz will not charge a fee for handling data rights requests in standard cases. Where a request is manifestly unfounded or excessive, jeebzz reserves the right to charge a reasonable administrative fee or to decline the request, with written reasons provided.

10 Children's Privacy

10.1 jeebzz employs identity and age verification checks at the point of registration and at the time of withdrawal requests to enforce the 18+ requirement. Players who provide false date-of-birth information to circumvent age verification will have their accounts permanently closed and any remaining balance forfeited in accordance with our Terms & Conditions.

11 Marketing Communications

11.1 jeebzz may send you promotional emails or SMS messages about bonuses, new game launches, sporting event markets, and seasonal offers, but only where you have explicitly opted in to receive such communications during registration or from within your account settings.

11.2 You may opt out of marketing communications at any time by:

• Clicking the "Unsubscribe" link included at the bottom of every marketing email.
• Updating your communication preferences in the Notifications section of your jeebzz account settings.
• Sending a written opt-out request to [email protected] with the subject line "Marketing Opt-Out".

11.3 Opting out of marketing communications will not affect the delivery of essential service communications such as deposit confirmations, withdrawal notifications, account security alerts, and updates to these policies. Essential service communications are not promotional in nature and are sent regardless of marketing preference.

11.4 jeebzz does not share your contact details with third-party marketers. All promotional communications are sent directly by jeebzz from addresses associated with the jeebzz.vip domain.

12 Policy Amendments

12.1 jeebzz may update this Privacy Policy from time to time to reflect changes in our data practices, Platform features, or applicable legal requirements. The effective date at the top of this document will be updated to reflect when the most recent changes were made.

12.2 Where changes are material — meaning they significantly affect how we use your personal data or the rights available to you — jeebzz will notify you by displaying a prominent notice on the Platform or by sending a message to your registered contact details before the changes take effect.

12.3 Continued use of the jeebzz Platform after the publication of an updated Privacy Policy constitutes your acknowledgement of the revised terms. If you do not agree with any amendment, you should cease using the Platform and may request account closure by contacting [email protected].

13 Contact & Complaints

13.1 If you have any questions, concerns, or complaints about how jeebzz handles your personal data, or if you wish to exercise any of the rights described in Section 9, please contact our support team using the details below:

13.2 jeebzz takes all privacy complaints seriously. Upon receipt of a complaint, we will acknowledge it within 24 hours and provide a substantive written response within 14 days. Where a complaint requires investigation involving third-party data processors, the resolution period may be extended; in such cases we will keep you informed of progress throughout.

13.3 If you are not satisfied with our response to your complaint, you have the right to escalate the matter to the relevant data protection authority in your jurisdiction. jeebzz will cooperate fully with any such authority in the handling of complaints relating to our data processing activities.